PADA - Kuwait
PADA - Kuwait
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Simplifying the assessment of disabled patients


Disabled assessment tablet application








  • Understand
  • Empathize
  • Ideate
  • Testing
  • Design

Understand the Business

We started with the debriefing meeting and then stakeholder interviews
to understand the business in general and the problems that led to this project. The main objectives were to reduce the percentage of fraud and illegal patients that are getting all the benefits while not having any permanent or contemporary disability, simplification of the assessment process, and digitalization of paperwork.


In the desktop research phase, we performed competitive analysis with one local app (Kuwait Mobile ID), 1 regional (Absher-Saudi Arabia), and one international (Formstack), we did also SWOT Analysis with the same app. And finally, we did a literature review, to benefit from all previous studies and articles related to our topic and make them a foundation for the design.

Empathize with the users

The main users that will use the app are doctors. For this reason, we carried out user interviews with doctors in daily contact with the problems we are trying to find a solution for. During these interviews, we listened carefully to the doctors, asked them questions, and understood in detail their full journeys. 


They were very insightful. We gathered a lot of information that we reflected on in the empathy maps. It was important to take into account a lot of points. A reliable, easy, and professional one, that enhances and simplifies the evaluation, supports decision-making, and provides easy access to their data.


A sample of the questions and answers of the user interviews

Empathy maps

We then created empathy maps to create a shared understanding of users needs, and visualize user interviews gathered data.


The results of the research suggested that there were several types of users with diverse needs. We short-cut them to 2 different doctors personas each one of them has his own needs and aspects.


In these two personas, we have fictitiously represented the doctors we will create this solution for. This helped us uncover the different ways they will interact with the app.

Ideate the solution

User flows

The research phase was very insightful for our design. We determined exactly what the most crucial action points would be from the users' point of view. As a result, we produced the user flows, in which we visualized the complete path users follow through the entire solution. In this step, we think of processes instead of screens to achieve a better experience.


User flow of one of the personas of the Disabled assessment tablet application


Once the journey is ready, our goal was to prepare a visual construction of the app’s screens and the content, considering the logic and all of the previously generated insights. We developed wireframes to create an accurate design, and gather feedback.


This provides the project team, specifically the designers, confidence 
in moving forward.


Sample of the wireframes of PADA tablet application

User Testing

Prototypes ready, we prepared usability testing sessions with real doctors to evaluate the overall experience, pinpoint less-than-perfect areas in the app, and uncover improvement opportunities.
We tested app usability, efficiency, and desirability; based on the feedback and observations we made design tweaking’s to enhance and optimize the experience.


The activities performed during this session were mainly conducting an assessment for a patient; checking previous assessment of a patient that are the main and most important activities the doctors perform several time daily.

User Interface Design


UX design, UI Design, Interaction Design, User-Centered Design


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